Reclaim Card:

  • Warranty Reclamation: The reclaim card, provided with every order, acts as a warranty card.
  • Void Avoidance: To avoid warranty voidance, only use authorized service centers for repairs.
  • Reclaim Process: Register your camera or lens post-purchase to activate the warranty. In case of issues, use the reclaim card number to reclaim warranty benefits.

Important Notes:

  1. Reclaim Card Number Usage: The Reclaim Card Number plays a crucial role in validating and maintaining your warranty. Ensure its accuracy during the registration process.

  2. Third-Party Repairs: To uphold the warranty, any repairs or replacements must be exclusively conducted by Fotokem's authorized service center. Engaging a third party for service will void the warranty.

Submission:

Submit the completed form along with a copy of your purchase invoice and the Reclaim Card to Fotokem's Service Center within 30 days of the purchase date.

Contact Information:

For any inquiries or assistance, reach out to our customer service team

Thank you for choosing Fotokem. We are dedicated to ensuring your photographic journey is not only exciting but also backed by the assurance of our warranty program.

At Fotokem, we believe in providing not only exceptional products but also a warranty program that reflects our commitment to your satisfaction. Our exclusive Reclaim Card serves as your gateway to an extended warranty period and comprehensive coverage for your cameras or lenses.

Warranty Benefits:

  • Service Warranty Period: Enjoy a reliable 12-month service warranty plus Additional Free Service Warranty: Extend your coverage with an additional 3 months.
  • Full Body Coverage: Your device is protected comprehensively for worry-free usage.

How to Register:

Activate your warranty easily by following these straightforward steps:

  1. Complete the Registration Form: Provide accurate information to streamline the registration process.

  2. Essential Details Required:

Warranty Information

At Fotokem, we stand behind the quality of the imaging and digital equipment we provide to our valued customers. Please take a moment to familiarize yourself with our warranty policy to ensure a seamless experience with your purchase.

1. Manufacturer/Distributor Warranty: All equipment sold by Fotokem is covered by the warranty provided by the respective manufacturer or distributor. For warranty-related concerns, customers are required to contact the manufacturer/distributor directly. Fotokem will facilitate this process and guide you through the necessary steps.

2. Fotokem's Best Effort Service: While warranty services are primarily handled by the manufacturer/distributor, Fotokem offers a Best Effort Service to assist our customers. If you opt to have us send your equipment for warranty service, please note the following:

  • Transport Charges: Customers are responsible for all transportation charges incurred in sending the equipment to the manufacturer/distributor.
  • Cost Incurred: All costs related to warranty service, including any fees imposed by the manufacturer/distributor, are the responsibility of the customer.
  • Waiting Period: While we strive to provide the best and fastest service, the waiting period is subject to the policies and procedures of the respective service centers. Fotokem does not guarantee a specific timeframe for the completion of warranty service.

3. Warranty Coverage: Our warranty coverage extends to the following conditions:

  • 12-Month Warranty + Free 3-Month Service:
    • Full body coverage for the specified period.
    • Free service within the first 3 months from the date of purchase.
    • Customers are encouraged to reclaim their warranty card for reference.

4. Warranty Exclusions: Please be aware of the following exclusions from our warranty coverage:

  • Accessories: Items such as batteries, chargers, AC adapters, various cables, flash tubes, modeling lamps, and locking mechanisms are not covered by the warranty.
  • Wear and Tear: Normal wear and tear, breakage, firmware or software issues, and any instances of inappropriate usage are not covered.
  • Free Gift or Bundle Accessories: Any free gifts or bundled accessories provided with the purchase do not come under the warranty.

5. Liability Disclaimer: Fotokem cannot be held liable if the manufacturer/distributor fails to perform warranty service. We will, however, make every reasonable effort to assist customers in navigating the warranty process.

For a smooth and efficient warranty service experience, please retain your purchase receipt and reclaim your warranty card. If you have any questions or require assistance, feel free to contact our customer service team.

Thank you for choosing Fotokem. We are dedicated to providing you with quality products and exceptional service