1. Return Eligibility:

  • Items Eligible for Return:

    • Products with manufacturing defects.
    • Items damaged during transit.
    • Incorrect items received.

  • Conditions for Return:

    • Returns must be initiated within 14-30 days of the purchase date.
    • Products must be in their original packaging and unused.
    • Return requests are subject to approval.

2. How to Initiate a Return:

  • Contact Customer Service:

  • Return Authorization:

    • After approval, you will receive a Return Authorization (RA) number.
    • Clearly label the package with the RA number.

3. Refund or Exchange Process:

  • Refund Method:

    • Refunds will be processed to the original payment method or as store credit based on customer preference.

  • Exchange Option:

    • Exchange requests will be accommodated based on product availability.
    • If the desired item is unavailable, a refund or store credit will be offered.

4. Non-Returnable Items:

  • Non-returnable Products:
    • Used or damaged products not due to manufacturing defects.
    • Consumable items (e.g., film rolls, batteries) once opened.
    • Items without original packaging or missing components.

5. Warranty and Reclaim Card:

  • Warranty Coverage:

    • Fotokem provides a [12]-month warranty on all products.
    • Warranty coverage is activated by registering the product with the Reclaim Card within 30 days of purchase.

  • Reclaim Card:

    • The Reclaim Card, included with each order, serves as both a warranty card and a means to reclaim warranty benefits.
    • Warranty will be void if third-party repairs are conducted.

6. Exchange for Different Product:

  • Product Exchange:
    • If you wish to exchange for a different product, follow the standard return process.
    • Place a new order for the desired product separately.

7. Additional Notes:

  • Shipping Costs:

    • Original shipping costs are non-refundable unless the return is due to an error on our part.

  • Restocking Fee:

    • A restocking fee may apply for returns not due to manufacturing defects or shipping errors.

  • Final Approval:

    • All returns are subject to final approval by our quality control team.